Complaints
Welcome to the HDFC Bank Customer Centre. We value your relationship and your satisfaction is important to us. In case you are not satisfied of our services and have a feedback or complaint about the services you have received, we request you to call and/or write to us.
E-mail
Please mention details of your query and send an email to complaint.ibugiftcity@hdfc.bank.in
Call Us
079 61708707 during business hours of IBU GIFT City Branch (9:30 a.m. to 5:30 p.m. Monday to Saturday (2nd and 4th Saturday Off))
Letter
Complaint Handling Officer, HDFC Bank Ltd - 905 & 906, 9TH Floor, Flex One, Building Footprint 15C2, Block 15, Road 1C, Zone 1 Gift SEZ, Gujarat International Finance TEC-CITY, Dist. Gandhinagar, Gujarat - 382355.
If you are not satisfied with the response you have received by lodging your complaint through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate it directly to our Complaints Handling officer. You will be contacted within 2 working days following the receipt of your correspondence.
If you are still not satisfied with the IBU/Bank’s final decision, you may write it to email id grievance-redressal@ifsca.gov.in preferably within 21 days from the receipt of the decision.
For any queries/complaints/feedbacks please write to the email address complaint.ibugiftcity@hdfc.bank.in.
HDFC Bank Ltd, IFSC Banking Unit (IBU), GIFT City has set up an internal escalation matrix for redressal of your complaints concerning the products and services offered by the IBU.
Level 1: Complaint Submission
Customers may lodge complaints with our Complaint Redressal Officer (CRO)
Name: Anand Bajpai
Email id: complaint.ibugiftcity@hdfc.bank.in
Level 2: Appeal Process
If dissatisfied with the CRO’s resolution, an appeal may be filed within 21 days with our Complaint Redressal Appellate Officer (CRAO)
Name: Ripal Kirit Kumar Sheth
Email id: pnohdfcbank@hdfc.bank.in
Level 3: Regulatory Escalation
After exhausting the Bank’s internal mechanisms, unresolved matters may be referred to the authority within 21 days of the final decision.
Authority: International Financial Services Centre Authority (IFSCA)
Email id: grievance-redressal@ifsca.gov.in
Click here for Complaint Grievance Redressal Policy