Feedback and Complaints
Welcome to the HDFC Bank Customer Centre. We value your relationship and your satisfaction is important to us. Should you have a feedback or complaint about the services you have received, we request you to call and/or email your Relationship Manager.
If the resolution does not meet your expectation you can escalate it to us by writing us at complaint.ibugiftcity@hdfc.bank.in.
You will receive a notification acknowledging your complaint and contacted within 2 working days. In the event that we are unable to provide an immediate solution to your complaint, you will be provided with a Complaint Reference number, together with the approximate time frame required to resolve the matter. You will be contacted within the approximate time frame, with a full response.
If you are not satisfied with the response you have received by lodging your complaint through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate it directly to our Complaints Handling officer. You will be contacted within 2 working days following the receipt of your correspondence.
If you are still not satisfied with the IBU/Bank’s final decision, you may write it to email id grievance-redressal@ifsca.gov.in preferably within 21 days from the receipt of the decision.
For any queries/complaints/feedbacks please write to the email address complaint.ibugiftcity@hdfc.bank.in.